Regard is fundament of respect
Imagine a situation: A diver was attacked by a shark and bit off his leg. He went to three clinics.
Care and deep understanding of the problem distinguishes a professional from an amateur. An experienced designer knows what the client needs and does not waste his time on empty chatter.
At the first clinic, he stood in line for two hours. After that, the doctors hastily sewed on a wooden stick instead of a leg and sent him home.
In the second, the doctor showed models of super-technological prostheses for a long time and talked about their advantages. But in order to get a prosthesis, it was necessary to leave contacts and wait for a call back.
At the third clinic, doctors immediately gave the diver pain medication, removed the wooden stick, and treated the wound. Then they put him to bed, gave him a sedative and fed him properly. In the morning, the prosthesis was ready, and after installation, our hero was prescribed a free rehabilitation course.
Yes, the services of the third clinic cost a little more. But the client did not shout that he could not pay for it.